Author name: Marcelo Acosta

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Amazon Connect Just Made Customer Service Way Smarter with Screen Sharing

Alright, let’s talk about a little thing called screen sharing. Amazon Connect just rolled it out, and it’s about to make every customer service interaction a whole lot smoother. If you’ve ever been stuck on a support call trying to explain what’s happening on your screen, you know how quickly things can go sideways. Now? […]

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Building Actionable Solutions with Amazon Bedrock Agents

In the last couple of years, generative AI has emerged as a powerful tool that spans industries and use cases. Yet, while these models are exceptional at generating responses, they typically fall short when it comes to taking direct actions on behalf of users. This is where agents for Amazon Bedrock step in, transforming large

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How to Set Up Google Apps Script Projects with CLASP and Automate Push with Git

Managing code for Google Apps Script can be a hassle, especially if you want version control. Luckily, you can use CLASP (Command Line Apps Script) to develop scripts locally and sync them with your Google Apps Script projects. In this guide, we’ll cover how to: 1. Installing Prerequisites Install Node.js and NPM Install CLASP globally using NPM:

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Amazon Q in AWS Supply Chain: A Game-Changer for Supply Chain Management

AWS has announced Amazon Q in AWS Supply Chain, an interactive generative AI (GenAI) assistant designed to transform the way businesses manage their supply chains. This release has the potential to be one of the most impactful AWS updates of October, providing real-time insights and simplifying the decision-making process for logistics, inventory, and operations teams.

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Optimizing DynamoDB with GraphQL APIs and AWS AppSync

As applications increasingly demand flexibility and responsiveness, traditional methods of data handling can fall short. This article explores the powerful combination of DynamoDB, GraphQL, and AWS AppSync, highlighting their features, advantages, and best practices for integration. Understanding GraphQL GraphQL is a query language for APIs and a runtime for fulfilling those queries with existing data.

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Mastering Branching Strategies in Git for a Seamless Development Workflow

In any development team, deciding on a branching strategy is critical to maintaining a smooth workflow and avoiding potential issues down the line. A well-defined branching strategy allows teams to organize their work, manage multiple features in parallel, and handle urgent fixes without disrupting the production environment. Let’s explore how you can use Git to

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Streamlining Your Build Process with AWS CodeBuild

The build process plays a crucial role in ensuring code quality and preparing applications for deployment in software development. Once developers commit their code to a source repository, the next critical step is building the application. But what exactly does a successful build entail? A build takes the source code, compiles it, retrieves dependency packages

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Understanding DevOps: A Bridge Between Development and Operations

Collaboration between developers and operations teams is crucial to ensure smooth, successful deployments. Traditionally, these two teams worked separately—developers focused on building new features while operations handled the deployment and maintenance. However, this divide often leads to frustration and inefficiencies when things go wrong in production environments. DevOps seeks to bridge that gap, fostering collaboration,

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Why AWS Credits and Access to Amazon Solution Architects Aren’t Enough for Startups

With Amazon Web Services (AWS) leading the charge in cloud computing, many startups are offered credits as part of acceleration programs, providing significant initial cost relief. Often, startups are also given access to AWS solution architects—professionals who understand the platform inside and out and can help shape your cloud infrastructure. However, while these resources are

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DevOps: A Cultural Shift for Faster, Better Software Delivery

DevOps is a culture, a set of practices, and a philosophy that aims to improve the delivery of applications. It focuses on bridging the gap between development and operations teams to create a more efficient and collaborative workflow. Let’s explore its key elements and reasons for its rise, and why DevOps goes beyond simply speeding

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