Retail, logistics & wholesale distribution
SupportAnywhere
Every unanswered question is a customer who does not come back.
Automates customer support on WhatsApp, voice and web without losing the human touch.
ZirconTech Store
online · responds in seconds
Interactive mock. Real deployments run on your data and channels.
The problem
Inquiry volume grows faster than the capacity to answer it.
Retail, logistics or distribution companies with 50+ employees answering customer questions on WhatsApp by hand today.
USD 33K/yr
avoidable support cost, software company, 250-300 tickets a month
78%
of assessed companies had this problem
62%
of proposals selected as a priority
Figures from our own assessment catalog: dozens of companies across LATAM and the US, anonymised.
What you get
01
WhatsApp agent
Answers frequent questions automatically, 24/7, on the channel your customers already use.
02
Voice agent
Handles inbound calls and routes escalations with no hold time.
03
Knowledge base
Learns from your internal documentation to answer accurately and consistently.
04
Supervision panel
Real-time visibility of volume, response times and cases that need a human.
How we deliver it
Five phases, 6 to 8 weeks.
- 01
Diagnosis
Process and data assessment. Often funded by the AWS AI Assessment program.
- 02
Design
Architecture on AWS, integration plan and success metrics.
- 03
Build
Implementation and integration with your existing systems.
- 04
Go-live
Production testing and team training.
- 05
Operate
30 days of post-launch support, then monthly operation.
Always included
- Process and data assessment
- Architecture design on AWS
- Implementation and integration
- Production testing
- Team training
- 30 days of post-launch support
Start with an assessment, often at no cost through the AWS AI Assessment program. Then choose a pilot or a full rollout, with monthly operation after go-live.
Request an assessmentMarket signals
- 78% of assessed companies had this problem, the most universal pain in our portfolio.
- 49% reported high support volume as a critical problem.
- 62% of proposed implementations were selected as a priority.